The article focuses on the operation and efficiency enhancement methods of support centers, which are specialized departments that address customer inquiries and issues. It highlights the importance of customer service…

The article focuses on after-sales service (アフターサービス) in Japan's service industry, which encompasses the support and services provided to customers after they purchase products or services. Key components of after-sales…

Online support refers to assistance services provided over the internet, enabling users to resolve issues in real-time through channels such as chat, email, or video calls. Many companies have adopted…

After-sales service refers to the support and assistance provided to customers after the purchase of a product or service, encompassing areas such as repairs, maintenance, returns, and exchanges. This service…

Customer support is a service that assists customers with their inquiries and issues, playing a crucial role in enhancing customer satisfaction for businesses. Various forms of customer support include phone,…

Feedback in Japan's service industry refers to customer opinions and impressions, which are essential for enhancing service quality and measuring customer satisfaction. Companies leverage this feedback to identify areas for…